Support Products What if I download something and it doesn't work?

How can we help?

All of our products have been thoroughly tested before publishing them and hundreds of developers have been using them for some time. However, there may be a bug or something missing in the process you are undergoing. If you have issues, you can follow one of these two paths:

If you have a problem in working with our product and you need support, please read this FAQ section. if you still cannot find a solution, please contact us through our Support Hub. Please note that we offer Premium Support only for users who make use of our Pro Products.

If you have found an issue in our product, such as a missing or malfunctioning feature, please follow these steps:

  1. Open the Github repository of your product in our Github Organization Profile.
  2. Go to the Issues tab of the repository.
  3. Scroll through the open and closed issues and check if yours is in that list before submitting a new one.
  4. If you have not found your issue in the list, click on the “New Issue”. Please submit your issue according to our official issue template:
Prerequisites
Please answer the following questions for yourself before submitting an issue.

[ ] I am running the latest version
[ ] I checked the documentation and found no answer
[ ] I checked to make sure that this issue has not already been filed
[ ] I'm reporting the issue to the correct repository (for multi-repository projects)
Expected Behavior
Please describe the behavior you are expecting

Current Behavior
What is the current behavior?

Failure Information (for bugs)
Please help provide information about the failure if this is a bug. If it is not a bug, please remove the rest of this template.

Steps to Reproduce
Please provide detailed steps for reproducing the issue.

step 1
step 2
you get it...
Context
Please provide any relevant information about your setup. This is important in case the issue is not reproducible except for under certain conditions.

Device:
Operating System:
Browser and Version:
Failure Logs
Please include any relevant log snippets or files here.

As soon as we receive your issue we will reply to it. If there is a defect in our products, we will fix it and we will update the impacted products.